Frequently Asked Questions
Everything you need to know about our home solutions and services.
What is the standard shipping timeframe for furniture and home decor?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, while larger furniture items may require 2-3 weeks for white-glove delivery.
What is your return policy for Polder Products?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for returns.
Do your products come with a warranty?
Yes, all Polder Products are covered by a 1-year limited warranty against manufacturing defects to ensure the highest quality for your home.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm for larger home investments.
Are your materials sustainably sourced?
We are committed to sustainability. Many of our wooden pieces are FSC-certified, and we prioritize eco-friendly textiles and low-VOC finishes in our manufacturing process.